Legal Notice & Terms

1. Purpose

These general terms of use define the terms and conditions of access to the website www.res-assistance.com and the conditions of use of the site by the user. Access to the site implies full acceptance of these Terms.

2. Acceptance of Terms

The use of the site implies full and complete acceptance of these general terms of use. These Terms are accessible at any time on the site and shall prevail over any other version. RES ASSISTANCE reserves the right to modify these Terms at any time.

3. Intellectual Property

All elements of the site (structure, texts, logos, images, videos, databases) are the exclusive property of RES ASSISTANCE and are protected by copyright, trademark, patent and database laws. Any reproduction, representation, modification, publication or adaptation, even partial, is strictly prohibited without prior written authorization.

4. Liability and Warranties

RES ASSISTANCE strives to ensure the accuracy and updating of the information published on the site, but cannot guarantee the absence of errors, omissions or results related to the use of this information. RES ASSISTANCE cannot be held responsible for direct or indirect damages resulting from access to or use of the site, including inaccessibility, data loss or damage caused by viruses.

5. Hyperlinks

The site may contain links to other websites. RES ASSISTANCE has no control over the content of these sites and declines all responsibility for their content. The use of these links is at your sole risk.

6. Site Availability

RES ASSISTANCE strives to keep the site accessible 24/7, but may interrupt access notably for maintenance, updates or for any other technical reason, without notice or compensation.

7. Access to the Login Area

The Site provides a secure login area enabling certain authorized users to access the business application “RESolution”, dedicated to the handling of assistance cases. Access is strictly personal and reserved for users holding valid credentials provided by RES ASSISTANCE. Each user undertakes to keep their credentials confidential and not to disclose them to third parties. RES ASSISTANCE implements appropriate technical and organizational measures to ensure the security, integrity and confidentiality of the data accessible through this area.

8. Applicable Law and Jurisdiction

These Terms are governed by French law. Any dispute relating to their interpretation or performance shall, failing an amicable settlement, be subject to the exclusive jurisdiction of the courts of Strasbourg, France.

What is a cookie?

A cookie is a small text file placed on your device (computer, smartphone, tablet) when you visit a website. It allows us to collect information about your browsing and provide you with adapted services.

Types of cookies used:

List of trackers used

Cookie management

You can change your preferences or withdraw your consent at any time by clicking the “Manage cookies” link at the bottom of the page, which allows you to reconfigure the cookie banner according to your choices.

1. Purpose and scope

These GTC apply to all business relationships between RES ASSISTANCE (hereinafter 'the Provider') and its customers (hereinafter 'the Customer'), whether one-time services, framework contracts, subscriptions, recurring services or any other form of commercial collaboration.

Any order or subscription implies unreserved acceptance of these GTC, unless expressly agreed otherwise in writing. These GTC take precedence over any other Customer document, including their own general purchasing conditions. For framework contracts, specific terms may supplement these GTC.

2. Assistance services

The Provider offers the following services:

• Vehicle breakdown and towing (light vehicles, commercial vehicles, heavy goods vehicles)
• On-site technical assistance (on-site repair, vehicle start-up)
• Vehicle repatriation and passenger transportation
• Additional services: replacement vehicle provision, hotel booking, taxi/VTC service, vehicle rental
• Medical assistance and medical repatriation (according to contract)
• Framework contracts, subscriptions and recurring assistance services

3. Order and acceptance

Any service request (one-time or recurring) or subscription must be validated by the Provider. The order is confirmed by email indicating applicable terms (amount, guarantees, commitment period if applicable).

4. Prices and payment terms

Applicable prices are as follows:

• Prices indicated excluding tax (excl. VAT), current French VAT applicable in addition (20%)
• Billing according to service type: flat rate, actual costs, monthly or annual subscription, or specific pricing defined in framework contract
• Payment term: 30 days from invoice date (unless negotiated specific terms)
• Accepted payment methods: bank transfer, credit card, direct debit (for subscriptions), check (subject to conditions)

5. Performance conditions

Communicated intervention times are indicative and non-contractual, unless specific commitment provided in contract. They depend on traffic conditions, operator availability and location. The beneficiary undertakes to facilitate service execution. The Provider reserves the right to suspend execution in case of beneficiary non-compliance with obligations.

6. Customer obligations

• Provide all information necessary for service execution (exact location, vehicle description, breakdown nature)
• Be present or represented during intervention and facilitate vehicle access
• Comply with safety instructions communicated by the Provider or operator
• Pay invoices at agreed deadlines

7. Liability and warranties

Provider's liability is limited to direct, material and proven damages resulting from proven fault in service execution. The total amount of Provider's liability is capped at the invoiced service amount.

8. Late and default payment

• Late payment penalties: automatic application of a rate equal to 3 times the current legal interest rate
• Flat-rate compensation for recovery costs: €40 (articles L441-3 and L441-6 of the Commercial Code)
• In case of non-payment, the Provider reserves the right to suspend all ongoing services and refuse any new order

9. Force majeure

The Provider cannot be held responsible for non-performance or delay in service execution in case of force majeure event as defined by French case law: natural disaster, exceptional weather events (heavy snowfall, floods, storms, ice), general transport strike, epidemic, terrorist act, war, etc.

10. Termination and contract duration

For framework contracts and subscriptions, refer to duration, termination and renewal conditions defined in the specific contract. For one-time services, no duration commitment applies.

11. Personal data

In connection with the performance of the services and the management of the business relationship, RES ASSISTANCE processes personal data relating to the Customer, the beneficiary of the service and, where applicable, their contact persons. This processing is carried out in accordance with the GDPR and the French Data Protection Act (loi Informatique et Libertés), based in particular on the performance of the contract, compliance with legal obligations and the legitimate interest of RES ASSISTANCE. The data is intended for the relevant internal departments and for the service providers and partners involved in performing the services, and is retained for as long as necessary for the purposes pursued. For more information on the processing carried out and on the exercise of rights, the Customer is invited to consult the Privacy Policy available on the website.

12. Applicable law and jurisdiction

These GTC are governed by French law. In case of dispute, the parties will endeavor to find an amicable solution. Failing that, any dispute will fall under the exclusive jurisdiction of the courts of the judicial district of RES ASSISTANCE headquarters (Strasbourg, France).

Data collected:

• Identification data (name, surname, company)
• Contact details (email, phone, address)
• Browsing data (IP address, cookies, connection logs)
• Data related to assistance requests (license plate, location, type of breakdown)
• Application data (CV, cover letter) for recruitment

Mandatory information is marked with an asterisk. If this data is not provided, we will not be able to process your request.

Processing purposes and legal bases:

• Management of assistance requests: performance of a contract or pre-contractual measures.
• Customer relations: performance of a contract.
• Improvement of our services: legitimate interest.
• Compliance with our legal obligations: legal obligation.
• Management of job applications: pre-contractual measures or consent, as applicable.
• Sending of commercial information: consent of the data subject, except where direct marketing is based on legitimate interest in the context of an existing business relationship.
• Website audience measurement (Vercel Web Analytics): consent.
• Protection of forms against automated submissions (Friendly Captcha): legitimate interest.

No automated decision-making or profiling is carried out.

Retention period:

Your data is kept for as long as necessary for the purposes for which it is processed: customer data (duration of the business relationship + 5 years), prospect data (duration of the business relationship + 3 years from the last contact), browsing data (13 months), application data (2 years), billing data (10 years in accordance with accounting obligations).

Data recipients:

Your data may be transmitted to: our internal departments, our technical service providers (website hosting: Vercel Inc.; anti-spam protection of forms: Friendly Captcha GmbH; email services; maintenance), our assistance partners (towing companies, garages), and the competent authorities where required by law.

Transfer outside the EU:

The website is hosted by Vercel Inc., a company established in the United States. Data entered in the forms is processed on servers located in the European Union (Paris) and then sent by email to our departments. Where data may be transferred outside the European Union, in particular to the United States, such transfers are subject to appropriate safeguards in accordance with the GDPR (EU–US “Data Privacy Framework” adequacy decision and/or standard contractual clauses of the European Commission).

Exercise your rights:

To exercise your rights, you can contact our DPO by email at dpo@dataprotect-rgpd.fr or write to us by post at our registered office address. For security reasons and to prevent fraudulent requests, proof of identity may be requested only where there is reasonable doubt as to the identity of the requester. This proof will be deleted as soon as the verification has been completed. A response will be provided within one month of receipt of the request; this period may be extended by two further months for complex or multiple requests, in accordance with applicable regulations.

Design and development

Website designed and developed internally by RES ASSISTANCE.

Photo credits

The photographs and illustrations used on this site are the property of RES ASSISTANCE or come from royalty-free image banks (Unsplash). Unauthorized use is prohibited.

The illustrations on this site were generated by artificial intelligence.

Icons and fonts

Icons: Lucide (ISC license). Fonts: your device's system fonts (no external fonts are loaded).